Parents FAQs

We are always on hand to help you with any questions you may have about Lanesfield. Many of the questions our parents ask regularly are answered below, but if you have any other worries or queries, please don’t hesitate to contact us by email: contactus@lanesfieldprimary.co.uk or telephone: 01902 558950, and we will be glad to help.

Q How can I get my user ID and password for the school money site to pay for my child’s school trip if I have lost it or can’t remember it?

A  If you contact reception, we can arrange for this to be re-sent to you.

Q Can my child have a mixture of school dinners and packed lunch?

A  Yes, just order via the Aspens website when you want your child to have lunch in school. If you do not order then your child should bring in a packed lunch. Please ensure your child is fully aware.

Q How do I order and pay for lunch for my child?

A  Ordering and paying is done via the Aspens website. If you need any help with this then please contact reception. If you forget your log in details then you will need to contact Aspens.

Q Why are the gates always locked?

A  Only one gate is open during the day. This is to enable us to keep our children safe and also secure.

Q Where can I get information about school holidays and important dates?

A   These are shown on the school website and every parent was given a copy of diary dates at the beginning of the school year. These are regularly updated on the school website and are sent out on the school newsletter every fortnight.

Q How can I get a message to my class teacher?

A   Reception will take messages up to the class teachers.

Q Do I need to call you every day if my child is ill?

A  Yes, unless it’s an illness that is likely to keep your child off for a specific time and you have made us aware.

Q Can I get work for my child to if they are off ill?

A  Yes, dependant on the illness. However, if children are ill they need to rest and recuperate so they return to school as soon as possible.

Q Can I get a copy of a letter if I have lost it?

A  Yes, letters are on the school website so you can download a copy or you can get a copy from reception.

Q If my child has an appointment, who do I need to tell and do I need to bring anything in?

A  We will need a copy of the appointment (letter or card) and this should be brought into reception. Your child’s class teacher should also be made aware so that they can ensure your child is ready for you..

Q Can I take my child out of school in term time?

A  This will only be agreed in exceptional circumstances. A Leave of absence form is available from reception which should be completed for all requests.

Q If someone different is picking up my child, do I need to let you know?

A  Yes, either let the class teacher know when you bring your child into school or ring reception who will take a message up to class. You should give reception/class teacher a password so that anyone that does not normally come to school can give this to us when picking up your child.

Q Can I bring in medicine for you to give to my child? Does it need to be prescribed?

A  Yes, medication can be brought into school and it does not need to be prescribed. However, it is advised to always consult a Doctor if any medicine is required. For hay fever and allergies this is not always necessary so these are the main non-prescribed medicines schools’ are required to administer. You will need to complete a form from reception giving school permission to administer.d.

Q My child has received a red card, who should I speak to if I want more information or want to discuss it?

A You should speak to your child’s class teacher.